FAQ

1. How to Buy 
*With flow chart graphic/screen shot with directory.
Step 1: Log in/ Sign up for a new account
Step 2: Search your item(s) or browse through the website

Step 3: Add product to cart

Step 4: Process to Checkout OR View Chart for confirmation & additional note

Step 5: Fill in the required information 
Step 6: Select Payment Method
Step 7: Order Successful – confirm billing address and place order to complete purchase.

2. How to Pay  

 There are few payment methods available for you to shop Online with us. 

• payment gateway– MOLpay
• Bank Deposit

We accept the following payment providers, issued by banks in Malaysia:

• VISA
• Master
• Debit Cards

• Make sure that the payment is made within 48hours (2days) after check out, otherwise your order will be automatically expired.

3. Shipping & Delivery

Order must be placed by 12pm Malaysia time to be processed on the same working day.

We provide shipping in Malaysia only (West & East). There are two (2) types of delivery mode for you to select from:

Self-Collection

Orders via self-collection will be prepared by the next working day. We will send you a SMS/call when your order is ready for collection. Please provide a mobile number for this purpose.

Self-collection at our showroom located at Bukit Rahman Putra, Sungai Buloh, Selangor.

Address Below:

Block 41 & 43, Jalan BRP 6/10, Bukit Rahman Putra, Seksyen U20, 47000 Sungai Buloh, Selangor Darul Ehsan, Malaysia.

Contact us at +603-6156 4661 / +60 18-9014661

Email: info@weglobe.com.my

Our Opening Hours are:

Monday to Friday 8am - 1pm and 2pm – 6pm.

We are closed on Saturday, Sunday and Public Holidays.

Delivery

1. Orders will be delivered within 2-5 working days.
2. Delivery charges will be calculated based on the weight of the Order Received, we have stated the weight for each product in the product details: Home Delivery
3. Delivery services is available for purchase within Malaysia (West & East Malaysia).
4. Your parcel will be delivered using our appointed delivery courier company.
5. Once order and payment are made, you are not allowed to change the delivery address unless special case (*hyperlink to T&C – Bounced Parcel). Please contact us immediately should there is such need arise unexpectedly.

Order Received	Delivery Charges
Within Peninsular Malaysia
For Orders < RM150	RM 7.00
For Orders > RM 150	Free of Charge
Within East Malaysia (Sabah, Sarawak, Labuan)
For Orders < RM150	RM 20.00
For Orders > RM 150	RM10.00

Delivery Time

We always strive to provide the best to delivery your orders as soon as we can.

Packing and Processing Time: 1-3 working days

Courier Delivery Time: 2-5 working days

• Delivery will be available from Monday to Friday, excluding Saturday, Sunday and Public Holidays.

During Promotion Period

• Please do expect a slight delay in shipping due to large volume of orders. However, we will try our best to deliver as soon as we can.

For more details or inquiries on shipping delivery issues, please contact our Customer Service at +03-6156 4661 / +60 18-901 4661 or email at info@weglobe.com.my