FAQ

Customer Services  
  • Order & Payment
  • How to Buy
    *With flow chart graphic/screen shot with directory.
    Step 1: Log in/ Sign up for a new account
    Step 2: Search your item(s) or browse through the website
  • Step 3: Add product to cart

    Step 4: Process to Checkout OR View Chart for confirmation & additional note

    Step 5: Fill in the required information
    Step 6: Select Payment Method: Bank Transfer / Debit Card / Credit Card / Offline Payment
    Step 7: Order Successful – confirm billing address and place order to complete purchase.


    • Payment Method (prefer transaction via payment gateway– iPay 88/MOLpay/PayPal)  
    • There are few payment methods available for you to shop Online with us!
    1. Debit Card/Credit Card

    We accept the following payment providers, issued by banks in Malaysia:

    • VISA
    • Master
    • Debit Cards
    • Make sure that the payment is made within 48hours (2days) after check out, otherwise your order will be automatically expired.
    • All your credit cards information is protected with encryption standard.

    Shipping & Delivery

    Order must be placed by 12pm Malaysia time to be processed on the same working day.


    We provide shipping in Malaysia only (West & East). There are two (2) types of delivery mode for you to select from:


  • Self-Collection

  • Orders via self-collection will be prepared by the next working day. We will send you a SMS/call when your order is ready for collection. Please provide a mobile number for this purpose.


    Self-collection at our showroom located at Bukit Rahman Putra, Sungai Buloh, Selangor.

    Address Below:

    Block 41 & 43, Jalan BRP 6/10, Bukit Rahman Putra, Seksyen U20, 47000 Sungai Buloh, Selangor Darul Ehsan, Malaysia.

    Contact us at +603-6156 4661


    Our Opening Hours are:

    Monday to Friday 8am - 1pm and 2pm – 6pm.

    We are closed on Saturday, Sunday and Public Holidays.


  • Delivery


    1. Orders will be delivered within 2-5 working days.

    1. Delivery charges will be calculated based on the weight of the Order Received, we have stated the weight for each product in the product details: Home Delivery
    2. Delivery services is available for purchase within Malaysia (West & East Malaysia).

    1. Your parcel will be delivered using our appointed delivery courier company.

    1. Once order and payment are made, you are not allowed to change the delivery address unless special case (*hyperlink to T&C – Bounced Parcel). Please contact us immediately should there is such need arise unexpectedly.

    Order Received

    Delivery Charges

    Within Peninsular Malaysia

    For Order 3kg or less per delivery per location

    RM 7.00

    For Order more than 3kg per delivery per location

    RM 7.00 for the first 3kg and RM 1.00 for every additional kg or any part thereof

    For Order more than RM 150

    FREE first 3kg and RM 1.00 for every additional kg or any part thereof

    Within East Malaysia (Sabah, Sarawak, Labuan)

    For Order 3kg or less per delivery per location

    RM 20.00

    For Order more than 3kg per delivery per location

    RM 20.00 for the first 3kg and RM 8.00 for every additional kg or any part thereof

    For Order more than RM 150

    RM 10.00 off total cart

     

    Delivery Time

  • We always strive to provide the best to delivery your orders as soon as we can.

  • Packing and Processing Time: 1-3 working days

    Courier Delivery Time: 2-5 working days


    • Delivery will be available from Monday to Friday, excluding Saturday, Sunday and Public Holidays.
    During Promotion Period
    • Please do expect a slight delay in shipping due to large volume of orders. However, we will try our best to deliver as soon as we can.

    For more details or inquiries on shipping delivery issues, please contact our Customer Service at +03-6156 4661 or email at showroom@livingnatural.com.my .