Terms & Conditions

Terms & Conditions

We are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

By placing an order, you are subject to an agreement with our terms and conditions as published on our site, hence it is advisable that you’re absolutely certain about your purchase before committing to placing an order.

Product Availability

  • All orders are subject to availability, through our system and team strives to provide the most accurate updates of our products’ availability.
  • Full refund if in any event, the item is out of stock
  • Order canceled after payments are non-refundable.
  • Please see our ‘Exchange, Return & Refund Policy’ page for further information.


Bounced Parcel

  • Please make sure the delivery address provided is valid/accessible. Cost of re-delivery will be borne by the customer.
  • Bounced parcels that are unclaimed after 30 day(s) will be deemed as Weglobe Marketing/Gentle and Natural Sdn Bhd's property and no compensation will be offered in return


  • Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be held responsible. Please see our ‘Shipping & Delivery’ page for further information.